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Aldo Shoes Complaint - The evil Aldo store manager really impressed me!!!
Aldo Shoes Complaint

Aldo Shoes Complaint

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The evil Aldo store manager really impressed me!!!


I had an extremely bad experience at Aldo stores located at 650 West 41st Ave, Vancouver yesterday. The feeling shopping there made me feel I accidently went to hell. Today, I looked all customer%u2019s complaints online and recognized I was not the only person who went the hell.
I ordered a pair of shoes and requested to ship the item to my house. When their sales lady asked me to provide my home address and my phone number, initially I felt uncomfortable to provide my home phone number so I said I am ok to come to the same store to pick it up. When I was told that I would still be requested to provide my phone number so they could phone me when the item is delivered, I thought it%u2019s reasonable so provided both my home address and my phone number and told the sales lady I still wanted my shoes shipping to my house since I provided all info they requested any way. However, when I paid the money and tried to confirm whether the shoes would be shipped to my house (since it would be very inconvenient for me to come to the store. I am recently disabled and they could see that I used a walker when shopping in the store), they told me the item would be shipped to their store. I request them to make the change since the mistake was made by them. But they refused to do so and told me they could do nothing about it. I got upset, so asked for refund. The answer was no either. It gave me the felling that I already paid the money so I could not do anything about it no matter how badly they treated me. When I requested to talk to the store manager, one lady with the worst attitude claimed she is the manager and she could not do anything about my request since their software would not allow her to do so. About the mistake they made, she simply said she did not know what I was telling since she was not the initial person who made the order for me. Her tone was very cold and her expression was like %u201CI am the boss of the store, what could you do to us? %u201C. Looking at her face with an unreasonable attitude, I was speechless. I had never ever met a manager lever person in any organization could behave so unprofessionally!!!

Since my item would not be shipped to my house, I requested them to give me back the paper which I wrote down my home address and submitted to them, the answer from the manager was that the paper was thrown into the garbage can and requested me to go to find it by myself if I really wanted it. I tired but could not find it so requested the manager to ask the person who claimed she threw it to the garbage to find it for me, the manager requested me to leave the store; otherwise she would call the security. Wow, such a manager who stands totally on the side of her employees no matter how bad their performance is really made me feel being in the hell when shopping in the store!!! No fairness could be expected even from their manager from Aldo store. This is the experience I had and would like to share with people.


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