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Aldo Shoes Complaint - Terrible Onlne Refund Policy - aldo shoes
Aldo Shoes Complaint

Aldo Shoes Complaint

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Terrible Onlne Refund Policy - aldo shoes


Used PayPal account to purchase shoes. I had to return as they were too big and didn't have any smaller sizes available. The return policy for PayPal is the shoes have to be returned online via UPS. Aldo received the shoes back two days after shipping back. Verified delivery with UPS. After 3 business day of not receiving a refund to my PayPal account , I called Aldo Shoes customer service about return. Customer Service claimed they hadn't received the shoes yet. After proving UPS tracking number, she changed and stated they have received the return and will process refund to PayPal account in 2-5 business days. I should not have had to call Aldo about my refund. Poor customer service and I won't be purchasing shoes from them again.


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