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Aldo Shoes Complaint - Low shoes quality & sub standard customer service
Aldo Shoes Complaint

Aldo Shoes Complaint

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Low shoes quality & sub standard customer service


Dear All,
I am Dr Mohamed, My wife bought shoes from Aldo Egypt-Carrefour Maadi Branch on 19 Jan 2014 and after one month she found the shoes leather cut & incisioned from everywhere. We take it to the branch with its box to Mr. ELGarihy Hassan manager of branch to return it but he refused to return it back and give us our money and he said we can replace it with something else or make maintenance to it but of course this was not accepted by us because how come to buy shoes from Aldo and after one month we need to make to it full maintenance and repair as a very old shoes this never happen in any shoes shop. And when i refused this option Mr. ELGarihy told me that this what he can do only and if i don't like this option i can go to consumer protection agency to tell them my complain.
And i think this is not the right way in dealing with your customers.
Thanks


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