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Aldo Shoes Complaint - Horrible in-store experience - Holsen style
Aldo Shoes Complaint

Aldo Shoes Complaint

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Horrible in-store experience - Holsen style


Purchased multiple pairs of shoes online from the Aldo website, and they messed up one of the sizes. Went to their store in London Oxford Circus on my day off, was told to return them to another store which had the right size. Ok, I went there and i was told I can't get the refund there as it's a concession store with House of Fraser and wpuld have to go back to the first store. However, I purchased the right size and then returned to the initial store, where they told me again I can't get a refund as i paid with Paypal. Upon treating me like a complete moron, the suprvisor had the nerve to add "it's your fault for paying with Paypal."
I think it's safe to say i will never set foot in that store again, that's ridiculous customer service.
In the end the issue got resolved when i phoned customer service and they fixed it in less than 2 minutes. Good phone support, horrible in-store experience!


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