Aldo Shoes Consumer Complaints All Reviews

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Aldo Shoes Reviews

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  • Horrible in-store experience

    Purchased multiple pairs of shoes online from the Aldo website, and they messed up one of the sizes. Went to their store in London Oxford Circus on my day off, was told to return them to another store which had the right size. Ok, I went there and i was told I can't get the refund there as it's a concession store with House of Fraser and wpuld have to go back to the first store. However, I purchased the right size and then returned to the initial store, where they told me again I can't get a refund as i paid with Paypal. Upon treating me like a complete moron, the suprvisor... More...
    (Shopping, Chain Stores)
    Gloreee's Picture   Gloreee    0 Comments   Comments
  • LIARS!!

    RIP OFF!!!!!...went to this location and checked out the extra 50% off sale items section . Saw some shoes I wanted on sale for 69.99 that was to be an extra 50% of that "sale" price of 69.99. So I decided to pull up the red sale price sticker to see original price before sale price out of curiosity but guess what I see the original price if 69.99 as well. Asked sales girl about it...I asked how is the sale price same as original price and considered an extra 50% off and she nervously made up an excuse that made no sense and walked off to tell another co worker about what I saw. More...
    (Shopping, Chain Stores)
    ann32's Picture   ann32    0 Comments   Comments
  • Aldo Shoes is a garbage company

    Was sold a shoe that was clearly marked on sale for full price (the associate must've clearly noticed the red tag but charged me full price anyways). When I went back to get a price adjustment and was told this shoe was never on sale/must've been accidently marked down and I should've come back the same day for them to do anything. A couple days later decided to return the shoes because I'd rather never spend my money here ever again and was refused because the shoe looked worn WHILE THE ASSOCIATE ACKNOWLEDGED THAT THE ALDO AT YORKDALE MALL HAS A HABIT OF SELLING WORN... More...
    (Shopping, Chain Stores)
    Dee24's Picture   Dee24    0 Comments   Comments
  • The evil Aldo store manager really impressed me!!!

    I had an extremely bad experience at Aldo stores located at 650 West 41st Ave, Vancouver yesterday. The feeling shopping there made me feel I accidently went to hell. Today, I looked all customer%u2019s complaints online and recognized I was not the only person who went the hell. I ordered a pair of shoes and requested to ship the item to my house. When their sales lady asked me to provide my home address and my phone number, initially I felt uncomfortable to provide my home phone number so I said I am ok to come to the same store to pick it up. When I was told that I would still be... More...
    (Shopping, Chain Stores)
    Janehuang2015's Picture   Janehuang2015    0 Comments   Comments
  • Bad Quality Shoes

    I had bought a pair of Aldo shoes an year back when Aldo was running an offer where i got two pair of ahoes in 4000/-, i used one pair for my regular use and one was sealed pack kept in my wadrobe as it was received. Sometime later i opened up the other pair to wear it and i found out that that the black clor on it was just a layer pasted on it and which was coming out. This is a badly quality stuff from Aldo not expected. I want this shoes replaced. Kindly let me know how can it be done. Regards Amit Singh 9890861378 More...
    (Delivery Services)
    amitsingh021's Picture   amitsingh021    0 Comments   Comments
  • horrible customer service.

    I am a very regular buyer at Aldo. This is my first review ever to any company... I visited the Toronto Premium mall, Hatton hills, Ontario. Forget about welcoming or greeting, I was totally ignored by this guy in the store. To me it was a shock as I have seen many Aldo stores with great service. This guy acted as a big time racist. I happened to like a shoe and requested for the right size... He reacted as if I have asked for his kidney and made miserable faces.. I did informed him about his behaviour in a very nice way. To my surprise he started arguing. I then asked him to forget my shoe... More...
    (Shopping, Chain Stores)
    Munish's Picture   Munish    1 Comments   Comments
  • Took my money but order not completed!

    Called Aldo and had a ridiculous wait time of over 40mins. I tried to place an order for the Cezarine pumps but the website told me my order could not be processed. Now i look at my bank account and my card has been charged twice. This is not my first time shopping with Aldo in store but online it is. This is the worst experience i have ever had with any company wanting my business. How do you take money out of my account TWICE but say my order could not be completed. When i called in and waited for forever i was told that sometimes your website has things still showing in stock but they... More...
    (Shopping, Chain Stores)
    meecee's Picture   meecee    1 Comments   Comments
  • Bad Reverse Logistic Service

    I bought two shoes at Aldo, but I decided to return them because the sizes were big. I waited for almost 15 days for the company to process my refund. Unfortunately, I haven't seen my refund. So, I decided to email them. After e-mailing, I receive an e-mail stating that my refund will now be processing. The company should not wait for the customer to remind them that he or she needs her refund. Instead, they should immediately process it after receiving the item back. Supply Chain Manager of the Aldo should fix this discrepancy in their system. Otherwise, the company will... More...
    (Shopping, Chain Stores)
    aubei49's Picture   aubei49    0 Comments   Comments
  • Foulty shoes after 2 weeks

    Bought the shoes two weeks ago after few times I worn them I relise the sole it's start coming off as it's made from leather went back to shop wanted to do foulty refunded and the manager in brent cross branch refuse to take it back as he said it's the way how I'm walking how redicules it's that didn't got the refunded only gift card will made official complaint to head office served by the worst manner manager or supervisor called sham More...
    (Shopping, Chain Stores)
  • Why I never shop online

    I purchased shoes online and found that they were the wrong size. The website did not have the right size in that shoe so I went to the store. They did not have the shoe or any shoe in the correct size that I would want so I left. I had decided I would look through what was online find something else I liked and then ship them back and wait for the new shoes. Side Note: These shoes were a Christmas gift for my boyfriend who LOVED his old Aldos and did not want to try another brand. I called the 1800 number because I wanted to chat with someone about my options since I wanted to send... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    clineNatl's Picture   clineNatl    0 Comments   Comments
  • Aldo - worst online shopping experience

    I placed an order on Aldo site right before thanksgiving. I had ordered 2 items for Christmas as gifts. Even after 20 days I hadn't received my order or no notifications. I finally called them since it was just a week away from Christmas and I needed those items for gifts. After 20 mins my call was answered and I was told that my order was canceled and they didn't know why. So the representative placed a new order as those items were still available and promised me to give same price as before and also gave me express delivery. After few mins I received an email which had... More...
    (Shopping, Chain Stores)
    kp517's Picture   kp517    0 Comments   Comments
  • Online

    I ordered a Jutras heels size 5 for a christmas gift And they send me one heel size 5 and the other one was like size 7 I dont know how could this happen... I came out with a conclusion that they do this kind of shit like this just to complete the oder and get the job done and also waste your fking time to go to a store and return it... So fkn stupid how could they do this... More...
    (Holiday shopping reviews)
    Juanalaloxa's Picture   Juanalaloxa    0 Comments   Comments

    I was in you store on December 12 at 9:50pm. I was looking at getting some accessories for my event. When I came into the store I was not greeted. I thought maybe they where busy, but they where not the two clerks was talking about their personal lives on the sales floor. two other customers came in a few minutes later, and one of the sales clerk greeted them and told them about the wonderful sale you guys had going on. I put the items that I had in my hand that I was interested in buying back, and let the two sales clerks know that they was very rude and very unprofessional for not... More...
    rmczeal's Picture   rmczeal    0 Comments   Comments
  • Aldo Shoes still owes me money

    I purchased a pair of shoes online October 1st. I wore them around my house a couple times, realized they were never going to be comfortable, so I returned them via UPS on October 17th. Aldo states on their website that they should receive the package within 3-5 business days, then process a refund to my credit card within 5-10 business days. I should have received credit at the latest by November 12th. The date today is December 10th. I still have not recieved my refund. I sent an inquiry via email December 1st, got an automated reply that I would be looked after shortly...and... More...
    (Shopping, Chain Stores)
    whiteistari's Picture   whiteistari    0 Comments   Comments
  • Unable to return boots !

    First time I have used Aldo and will never repeat the experience ! Ordered a pair of boots online . When received the boots didn't fit so just presumed I could return via royal mail as stated on the invoice . However you canno do this with out a return ref . I followed the instructions and waited for my email to come with the reference number . It has never came and will not let me re apply as states that order is cancelled ! You cannot contact aldo as head office is in Canada and when you call.between the opening hours it states they are closed . I have never experienced so much... More...
    (Shopping, Chain Stores)
    leighb1974's Picture   leighb1974    0 Comments   Comments
  • Terrible Onlne Refund Policy

    Used PayPal account to purchase shoes. I had to return as they were too big and didn't have any smaller sizes available. The return policy for PayPal is the shoes have to be returned online via UPS. Aldo received the shoes back two days after shipping back. Verified delivery with UPS. After 3 business day of not receiving a refund to my PayPal account , I called Aldo Shoes customer service about return. Customer Service claimed they hadn't received the shoes yet. After proving UPS tracking number, she changed and stated they have received the return and will process refund to... More...
    (Shopping, Chain Stores)
    Latrice's Picture   Latrice    0 Comments   Comments
  • Aldo bag strap came out in less than 10 times use, bad quality leather too!

    I bought an Aldo handbag just two months back and used it for less than 10 times yet (didnt carry it much) and even though the size of the bag is pretty big, never stuffed it with heavy things, but what i found today has left me devastated, one of the straps has come out and the bag 's leather looks like i have been using it since ages, also the polish around the metal thing over the straps seems to be fading, and i found the chain lock coming out too .All this in 2 months!! I paid a big amount for it and this is highly disgusting. I am not going to buy anything from Aldo henceforth... More...
    Iram's Picture   Iram    2 Comments   Comments
  • Hakes cross body eye shaped bag disappointment in service

    To whom this may concern, I am a trendy fifteen year old that was interested in the Hakes cross body bag (a giant eye). I called up the information desk and asked if it was possible to send it to me from Canada because it is out of stock in the US. The woman said they could not do international shipping even though I am willing to pay the extra cost for this bag that I have seen featured in magazines. She gave me a few locations of where the bag is in stores and said there is a very small chance the stores could ship it to me. I called up stores all around the country and was told they... More...
    (Shopping, Chain Stores)
    avachandler's Picture   avachandler    0 Comments   Comments
  • Aldo workers lies

    I recently purchased a bracelet at Aldo at Mall Of America. I decided to return it because i needed the money. I called the one at rosedale because it was closer to see if i can return it and they said i could after telling them in detail that it was a bracelet. I drive all the way there to be told that they dont do returns on accessories except for sunglasses like that made any sense. So i was lied to and i hate being lied to. Plus i was never told that their accessories were final. This makes me sssssooo upset because i really needed that money back. So beware because they seem not to... More...
    (Shopping, Chain Stores)
    mariamkalee's Picture   mariamkalee    0 Comments   Comments
  • Low shoes quality & sub standard customer service

    Dear All, I am Dr Mohamed, My wife bought shoes from Aldo Egypt-Carrefour Maadi Branch on 19 Jan 2014 and after one month she found the shoes leather cut & incisioned from everywhere. We take it to the branch with its box to Mr. ELGarihy Hassan manager of branch to return it but he refused to return it back and give us our money and he said we can replace it with something else or make maintenance to it but of course this was not accepted by us because how come to buy shoes from Aldo and after one month we need to make to it full maintenance and repair as a very old shoes this never... More...
    (Shopping, Chain Stores)
  • Aldo Shoes, Bad Customer Service at it's Worst......

    I recently tried ordering a pair of shoes on Aldo's websites and was unable to...I called the store and was told the shoe the website was advertising was no longer available....I then asked the manager to search for the shoe at another store outside the region in which he found in my size....The shoe however was a return, had been worn and soiled...I still wanted the shoe and Aldo refused to sell it to me....I tried returning a pair of shoes and was told to hold on to them for up to a year because ALDO doesn't give gift cards for which I went across town to another... More...
    (Shopping, Chain Stores)
    cjh45's Picture   cjh45    0 Comments   Comments

    GEORGE2121's Picture   GEORGE2121    0 Comments   Comments
  • Aldo-Racist Employees or....

    I've always had a great experience with Aldo employees until I decided to walk in there with my sweats on. When I entered the store the employees did greet me and another Black female customer (professionally dressed) at the same time, so I'm not sure if the employees thought we were together and that is why I was ignored, but the following situation did occur. As the manager-(1st employee) helped the 1st black lady, I stood at the register and waited for someone to acknowledge me. Their was only 1 customer in the store and their were 3 employees that I saw. The 2nd employee was... More...
    (Shopping, Chain Stores)
  • Aldo "Golden" Shoes, be aware , don't buy Aldo shoes !

    Worse money ever spent. Be aware, stay away. Those shoes only look inexpensive. Purchased pair of Aldo%u2019s %u201CGolden%u201D, $115.00 and I too them on the trip. Sole feel off after one use. I brought the back to the store, they refused refund/ exchange, offered free repair. It took 25 days. I got them back, I wore them maybe 8-10 times and the soles wore right through. Literally, those shoes lasted less than 10 uses. I plan to ship them back to their headquarters, perhaps they have some type of museum dedicated to worse products ever manufactured. More...
    (Shopping, Chain Stores)
    sdl12345pls's Picture   sdl12345pls    1 Comments   Comments
  • Fed up employee.

    I don't even know where to begin.. let's start with their inability to keep their customers happy for longer than a day. I work for them as a Sales Lead manager in Ny. I have always saw myself as someone with a strong work ethic. Not with ALDO!. I have never felt so unappreciated before in my life, and when you think you are doing a job well done, think again. Out comes the whip and you are treated like a useless person. Kind of ironic that instead of blaming their kindergarten shoe projects for their employees incapibility to be "complete," meaning you sold a certain... More...
    (Shopping, Chain Stores)
    Danielleo7's Picture   Danielleo7    0 Comments   Comments
  • Aldo worst experience

    I got a pair of shoes a week ago online for $ 74.70 & I ddnt receive a receipt or invoice with the package !!..a few days later the price dropped to the half $ 39.98..I asked for a price adjustment on June 14 but they asked me to send them the original invoice that I never had in the first place otherwise they won't grant me any refund !! First they forward me a copy of the invoice then they said it was sent by mistake & they can't do with a copy !! can't really understand their contradicting emails , the mistakes done with this purchase & how can't I be... More...
    (Shopping, Chain Stores)
    doudou's Picture   doudou    0 Comments   Comments
  • Aldo shoes

    I bought a pair of boots in the store and it was send by mail. It came with the zipper damage, then it was re-order and once again the zipper was damage. I went to return it, but didn't have the invoice, only the paper work that came in the mail. the salesperson said that I could return it anytime (since I couldn't find anything interest that day) for the price I paid for it ($100). Went to the store on Sunday, and they gave me only $50 in merchandise exchange. I'm very upset that it was not explained to me that I would only received whatever price they wanted to pay for and... More...
    (Shopping, Chain Stores)
    debg's Picture   debg    0 Comments   Comments
  • Bad service

    I bought a pair of footwear from ALDO. but, the strap of the footwear broke after just 3 days. I asked the staff to replace or exchange, for which they told me that i can exchange for a new one. I selected a pair of footwear at ALDO Store, Pacific Mall, Subhash Nagar, New Delhi, India. My size in that design was not available that time but the staff assured me that they can arrange the same within 3-4 days. Hence, I did the complete payment of Rs. 5,800 as advance for the same. The slip number of cash receipt number is 3040018804 dated 27/04/2013. It's been 3 weeks since I did the... More...
    (Delivery Services)
    poojajain's Picture   poojajain    1 Comments   Comments
  • bad service and bad qaulity of shoes of ALDO

    I bought a pair of footwear from ALDO, but the strap of the footwear broke in just 3 days. i requested the staff to change or replace the product, for which i was told that i can exchange the footwear. I selected a pair of footwear at ALDO Store, Pacific Mall, Subhash Nagar, New Delhi, India. My size in that design was not available that time but the staff assured me that they can arrange the same within 3-4 days. Hence, I did the complete payment of Rs. 5,800 as advance for the same. The slip number of cash receipt number is 3040018804 dated 27/04/2013. It's been 3 weeks since I did... More...
    (Delivery Services)
    poojajain's Picture   poojajain    0 Comments   Comments
  • Never Buying Aldo Shoes Again!

    I recently purchased a pair of shoes from the outlet mall in Michigan City. The shoes I tried on were a little too small, so the customer service rep explained to me that they could ship the correct size to me for free. I quickly took the opportunity as I instantly loved these shoes. Last week came and UPS tried to deliver them 3 times and missed me every time. UPS came at 11 am, 12 pm and 1 pm. Well as a working individual, naturally I wasn't home at those times. I called UPS Friday when I got home from work and was informed that I could get them between 6-8 or wait until Monday. I... More...
    (Spa Services)
    Rosey924's Picture   Rosey924    1 Comments   Comments
  • Aldo Shoes - poor customer service

    I went into Aldo Shoes at Bayshore Shopping Center in Ottawa, hoping to find a pair of boots in my size that I had seen at another location. The sales clerk found them at two other stores and said she would have a pair transfered and call when they came in. I hadn't heard anything, so I stopped in and inquired. The same clerk was there. She said she was busy that day and did not call in the order. When I said "That was a week ago" she said it must have been someone else's order she hadn't called in. She checked, but could not find the order slip. Again, she... More...
    (Shopping, Chain Stores)
    Revjim's Picture   Revjim    1 Comments   Comments
  • Aldo: Terrible customer service and messed up shoes

    This is a ridiculous problem. I ordered a pair of shoes that I saw online and when I got the first pair, they were scuffed up, so I went back to the Aldo store to see what they could do, so they ordered me another pair to be shipped to my house. I get the second pair and it's in worse condition. The shoes were different colors, one was incredibly dirty while the other one was brand new. How in the world can I wear shoes like that?! Also, they gave me the sample shoe with a new shoe. Of course, I went back a third time to exchange them hoping that the third pair I received would be... More...
    (Shopping, Chain Stores)
    gummybear's Picture   gummybear    1 Comments   Comments
  • Damage Shoe received through Online Shopping

    This I am writing as feed-back cum complain for receipt of use/damage shoe pair that I have ordered from Aldo @ Crabtree Valley Mall, Raleigh, NC 27612. I have paid in cash $96.08 (Basic $90.00 Tax $6.08) for this shoe (Vide Item Code: 21-07-02-ROCHIN, 97, Size 41, D, Order # 30745492, Dated 12/22/2012). When I come back to India (Home Country) after my visit from USA, I have opened this box and found that both the unit (shoe pair) were apparently used by and damaged at store/warehouse (i.e. may be frequently trialled by and/or used returned by customers). I don%u2019t know the exact... More...
    (Shopping, Chain Stores)
    pichip's Picture   pichip    0 Comments   Comments
  • How many times do I need to come for the same rejected order?

    Found a shoe I liked but the only pair in the store were scuffed up and stretched out due to demo. So I ordered a pair. When I was notified the order was in I went to the store to find the same scuffed, stretched out pair. I told the salesperson I already rejected this pair a week earlier. She said she could order one in. Although I had my doubts, I followed through with ordering yet again. Got notice the order was in. Guess what? Went back to the store to find the SAME SCUFFED STRETCHED OUT pair!!! At that point I asked for my money back. Hm... I wonder how many times they would... More...
    (Shopping, Chain Stores)
    CRoller's Picture   CRoller    0 Comments   Comments
  • Boots Fell Apart, Aldo Refuses to Do Anything

    I purchased a pair of boots from Aldo Shoes. The knit fabric at the top started unraveling almost immediately, and now has large holes in it on both boots, so that the boots are unwearable. Every time I've dealt with their staff regarding customer service it has been awful. When I tried to return them at the Alderwood store where I purchased them, I was told by James that they couldn't be returned since they had been worn (I doubt they would have unraveled in the box!). I contacted their customer service line and after waiting for 30 min. on hold was told someone would call me... More...
    (Shopping, Chain Stores)
    zoe26's Picture   zoe26    1 Comments   Comments
  • Customer Service

    Ordered online shoe online. Got email to say it was out of stock. rang stores and they had it in stock. First Punch. Then went to store altough they had it in store would not honour the discount price on the website which they are suppose to. second punch Complaint via email and calling the customer service. Nobody called back. third punch Customer service is awful from the company More...
    (Shopping, Chain Stores)
    MITIE's Picture   MITIE    0 Comments   Comments
  • Cancels order twice in two days

    So, black Friday came to Canada this year. But Aldo clearly can't handle the amount of orders it received, since aldo didn't cancel one of my orders, but both! I ordered this bag on black Friday and the item was clearly in stock when I ordered it, but on Monday I received an email saying that they could not locate the item and they have to cancel, so I say ok, it happens. I go on to order another bag the same day (Monday following black Friday) and two days later, I receive the same email saying that they could not locate the item. Well this is simply ridiculous, why have an item... More...
    (Holiday shopping reviews)
    Sadwas's Picture   Sadwas    0 Comments   Comments
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